Inpatients & Visitors

Rest

Follow directions of your doctor and nurse on your recommended rest and the allowable level of activity.

Examination and Surgery

• We will explain the examination to the patient either the day before or in advance.
• Depending on the patient’s condition, some examinations may need to be performed urgently.
• Some examinations require signed consent forms. Please carefully read the provided document in advance, fill it out, sign it, and submit it.
• Please refrain from wearing makeup or nail polish (including gel nails, etc.) during all examinations or surgery.

Regular Medication

• Please make sure to bring any medication that you are taking with you. We will happily manage any prescribed drugs our patients are taking in each patient ward. When possible, please bring along your prescription record book as well (Okusuri techo).
  The term “regular medications” includes not only medication prescribed by another medical institution (including hospitals, clinics or dental clinics), but also over-the-counter medication, supplements and / or dietary supplements.
  
  Your doctor will determine the optimal course of medication during your stay in the hospital; as such, there may be times when not all of your regular medications are administered.
  In principle, visiting other medical institutions while staying in the hospital is prohibited. Likewise, your family should not seek out other medical institutions on your behalf.
  
  Please feel free to talk with someone in the pharmacy for further information.

Consulting other Hospitals during Your Stay

• If your primary doctor determines that you require specialized medical care and/or treatment, we may refer you to another hospital.

Leaving the Patient Ward

Please inform your nurse when you wish to leave the patient ward for more than 30 minutes. This is to ensure your safety and the hospital’s security.

Leaving the Hospital, Staying Elsewhere Outside of the Hospital

It is strictly prohibited for inpatients to leave the hospital without explicit permission. If you wish to go outside or stay overnight outside of the hospital, please seek your doctor’s permission through a nurse. You will then need to fill out and submit all necessary forms beforehand in case you are in an accident or have any unexpected issues such as sudden change in your condition.

Transfer between Hospital Rooms and Wards

In accordance with the medical condition of each patient, or with consideration to the treatments of all patients in the hospital, we may ask you to move to a different room or ward. Please understand that we may not be able to meet all room requests right away.

Procedure for Visiting a Patient

Rules when Visiting a Patient

• Visiting hours are from 1:00 pm to 7:00 pm
• Please avoid visiting in large groups or for prolonged periods of time. If you are feeling unwell even just a little, please refrain from visiting.
• Visits will take place in private rooms or the common “Day Room”.
  (Note: Visits in 4-person rooms are not permitted)
• Please be aware that you may be asked to wait after 5:30 p.m. as staff will be handling night-shift duties.
• Visits by children age of 12 and under are not permitted in principle.
• In order to prevent infection, visitors are asked not to bring fresh flowers except for inpatients in private rooms who can take care for the flowers themselves. Fresh flowers are not permitted in 4-person rooms, Ward 7D, or in rooms occupied by immunodeficiency patients. Flower pots with soil are also prohibited.
• If you are feeling unwell even just a little, please refrain from visiting.
• Please wear a non-woven mask at all times and sanitize your hands frequently.
• Before your visit, please come to the Concierge Counter at the 1st Floor to fill in the visitation form.
• On Sundays and holidays, please use the “Out-of-Hours Reception” at the South Entrance.

Restrictions when Visiting a Patient

• If you have a household member or friend who has tested positive for COVID-19, you cannot visit.
• If you are diagnosed with COVID-19 after visiting, please contact the hospital immediately.
• Please be advised that restrictions may be reimposed should the infection trend worsen in future, based on the patient's condition, or for other unavoidable reasons.

For any inquiries, please contact us at 0476-35-5600 (Main)

Attendants

We do not require an attendant. If you request to attend on the patient, please talk with your doctor or nurse.

Hospital Meals

• Meals are served at following times:

• Meals are served based on the doctor’s instructions. Please inform the staff if there is anything you cannot eat due to health (such as allergies) or religious reasons. We will do our best to accommodate all requests.
• The kitchen in the hospital strives to prepare seasonal dishes every month to accentuate the sense of the season in the area.
• For those who have a fixed diet, we will provide two types of specific menus.
• If you have any questions or concerns about your diet, please inform a nurse. The nutrition department staff will be happy to consult with you. Additionally, the managing dietitians follow healthy eating guidelines when preparing all meals.
• We ask that patients do not bring food or beverages to the hospital.
• If you would like to cancel a meal due to having plans to be away during mealtime, please inform a nurse far enough in advance. Without sufficient notification, we regret that we must charge for the meal even if you do not eat it. (Meal cancelation notification hours: Before 9:30am for Lunch; Before 2:00pm for Dinner; Before 2:00pm of the previous day for Breakfast)

Lights-out Time

• We request all patients to turn off room lights and the TV at 9:00pm in order to allow for the best possible sleep for all guests.
• We invite patients to use the personal light at the bed-side as needed.

Laundry

Coin-operated laundry machines are available on each floor for use between 6:00am and 9:00pm. The cost for using the washing machine is 200 yen, and the cost for 30 minutes in the tumble dryer is 100 yen.
The machine only accepts 100-yen coins or a TV card, which is sold at a vending machine located each floor of the hospital ward. When possible, please bring your own laundry detergent; otherwise, it is possible to purchase detergent at the shop on the first floor of the Health Checkup Building.

Electrical Devices

Please refrain from bringing in personal electrical devices (e.g., hot water pot, electric blanket, video game console, portable TV, etc.).

Mobile Phones and Personal Computers

• Please set your mobile phone to “silent mode” and use it respectfully so as not to disturb other patients. Also, please turn off all sound effects and notifications; even those set for sending / receiving e-mails, etc.
• Please refrain from using the phone while walking or during “lights-out time” (9:00pm to 6:00am the following morning). Exceptions to this rule include certain unavoidable circumstances or when instructed by a doctor or nurse.
• Please turn off all devices in the OR, ICU, HCU, test labs, and treatment rooms. The use of personal electrical devices may cause damaging interference during medical operations.
• Please refrain from taking photos or videos in the hospital.

Medical Consultation

Please consult at Hospital Admissions and Discharge Center (1F) if you have concern or problem of your everyday life caused by a treatment or therapy.

TV and Refrigerator

• When you watch TV, please purchase a TV card at a vending machine located each floor of the hospital ward, and enjoy it with earphones. You may use a fee adjustment machine in the 1st floor to settle your TV card (It costs 50 yen of handling fee to settle the card)
• The price for a TV card is 1,000 JPY. The vending machine only accepts 1,000-yen bills.
• TVs in the private rooms are free of charge.
• Refrigerators can be used with a TV card.

Restrictions on Bringing Wireless Communication Devices (Wireless LAN)

Our hospital uses wireless LAN for operational purposes throughout the entire facility. The presence of unexpected wireless LAN signals within the hospital may interfere with hospital operations.
Please refrain from using the following devices:

• Devices designed to transmit wireless LAN signals (e.g. Wi-Fi routers) are prohibited within the hospital.
• If your device is equipped with wireless LAN transmission capabilities (e.g. smartphones or tablet PCs), please disable the wireless LAN transmission function (tethering function/mobile hotspot) before use.

Please note that, in the event of wireless LAN signal interference or other issues within the hospital, we may need to check devices brought in by visitors.
If you are unsure whether your device is subject to these restrictions or are unfamiliar with its settings or how to configure them, please consult a member of hospital staff.

Others

A mailbox for sending letters is located in front of the North Entrance