Inpatients & Visitors

Rest

Follow directions of your doctor and nurse on your recommended rest and the allowable level of activity.

Examination and surgery

• Please relax regarding the course of your procedure as we will go over your examination on the day of or prior to the actual examination and give you the chance to ask any questions.
• Although rare, there is the chance that we may need to conduct an emergency examination depending on the patient’s physical condition.
• There is the chance that we will need to have you submit a consent form(s) depending on your examination(s).
• We invite all patients to feel at ease during their stays and not worry over applying makeup, fingernail or toenail polish before examinations or procedures.

Regular medication

• Please make sure to bring any medication that you are taking with you. We will happily manage any prescribed drugs our patients are taking in each patient ward. When possible, please bring along your prescription record book as well (Okusuri techo).
  The term “regular medications” includes not only medication prescribed by another medical institution (including hospitals, clinics or dental clinics), but also over-the-counter medication, supplements and / or dietary supplements.
  
  Your doctor will determine the optimal course of medication during your stay in the hospital; as such, there may be times when not all of your regular medications are administered.
  In principle, visiting other medical institutions while staying in the hospital is prohibited. Likewise, your family should not seek out other medical institutions on your behalf.
  
  Please feel free to talk with someone in the pharmacy for further information.

Consulting other hospitals during your stay

• If your doctor determines it is the appropriate course of action, we may refer you to another hospital for further specialized diagnosis and / or treatment.

Leaving the patient ward

Please inform your nurse when you wish to leave the patient ward for more than 30 minutes. This is to ensure your safety and the hospital’s security.

Leaving the hospital, staying elsewhere outside of the hospital

It is strictly prohibited for inpatients to leave the hospital without explicit permission. If you wish to go outside or stay overnight outside of the hospital, please seek your doctor’s permission through a nurse. You will then need to fill out and submit all necessary forms beforehand in case you are in an accident or have any unexpected issues such as sudden change in your condition.

Moving between hospital rooms and wards

In accordance with the medical condition of each patient, or with consideration to the treatments of all patients in the hospital, we may ask you to move to a different room or ward. Please understand that we may not be able to meet all room requests right away.

Visiting hours

Visiting hours

• The hospital determines all visiting hours.
  * Only a patient’s family members may visit the ICU / HCU.

Procedure for visitation

• All visitors are asked to fill out a visitation form at the concierge counter or after-hours reception on the 1st floor.

Restrictions regarding visitation

• To prevent infection in the hospital, we regretfully cannot allow visitors who have symptoms such as a fever, cough, or diarrhea.
• We ask that people who have communicable diseases such as the flu, infectious gastroenteritis, measles, chickenpox, rubella, mumps and other infectious disease, as well as those who are living with someone with a communicable disease, do not to visit patients in the hospital.
• To prevent infection in the hospital, we regret that visitors who are under 13 years old are not allowed to visit the hospital.
• To protect patients, staff and others, we ask that all visitors be mindful of proper hygiene. Please disinfect your hands with the hand sanitizer provided in hospital rooms before visiting a patient.
• Depending on the condition of the patient, we may ask visitors put wear a mask, surgical gown, or gloves.
• Please note that the hospital may postpone all or most visitation during the flu season.
• We may restrict visitation depending on a patient’s medical condition or personal request.
• Please refrain from visiting in large groups.
• We will refuse all visitors who are under the influence of alcohol, or who are accompanied by a pet(s).
• We ask that visitors do not bring fresh flowers or potted plants to the hospital in order to prevent infection. Soil in potted plants may contain mold and this is potentially harmful to any patient with a weakened immune system.
• We advise all visitors to be mindful of their belongings as the hospital is not responsible for anything lost or stolen.
• Visitors must pay the designated parking fee when using the parking structure. Furthermore, we ask visitors to use public transportation as much as possible as there is limited space for parking.

Attendants

We do not require an attendant. If you request to attend on the patient, please talk with your doctor or nurse.

Gate hours

* Please use South gate during after-office hours.

Hospital meals

• Meals are served at following times:

• Meals are served based on the doctor’s instructions. Please inform the staff if there is anything you cannot eat due to health (such as allergies) or religious reasons. We will do our best to accommodate all requests.
• The kitchen in the hospital strives to prepare seasonal dishes every month to accentuate the sense of the season in the area.
• For those who have a fixed diet, we will provide two types of specific menus.
• If you have any questions or concerns regarding your diet, please let a nurse know. The staff in the nutrition department will talk be happy to consult with you. In addition, the managing dietitians follow healthy eating guidelines when preparing all meals.
• We ask that patients do not bring food or beverages to the hospital.
• If you would like to cancel a meal due to having plans to be away during mealtime, please inform a nurse far enough in advance. Without sufficient notification, we regret that we must charge for the meal even if you do not eat it.
  (Meal cancelation notification hours: Before 9:30am for Lunch; Before 2:00pm for Dinner; Before 2:00pm of the previous day for Breakfast)

Lights-out time

• We request all patients to turn off room lights and the TV at 9:30pm in order to allow for the best possible sleep for all guests.
• We invite patients to use the personal light at the bed-side as needed.

Laundry

- Coin-operated laundry machines are available on each floor for use between 6:00am and 9:00pm. The cost for using the washing machine is 200 yen, and the cost for 30 minutes in the tumble dryer is 100 yen.
The machine only accepts 100-yen coins or a TV card, which is sold at a vending machine located each floor of the hospital ward. When possible, please bring your own laundry detergent; otherwise, it is possible to purchase detergent at the shop on the first floor of the Health Checkup Building.

Electrical devices

Please refrain from bringing in personal electrical devices (e.g., hot water pot, electric blanket, video game console, portable TV, or, etc.).

Mobile phones, PHS and personal computers

• Please set your mobile phone to “silent mode” and use it respectfully so as not to disturb other patients. Also, please turn off all sound effects and notifications; even those set for sending / receiving e-mails, etc.
• Please refrain from using the phone while walking or during “lights-out time” (9:00pm to 6:00am the following morning). Exceptions to this rule include certain unavoidable circumstances or when instructed by a doctor or nurse.
• Please turn off all devices in the OR, ICU, HCU, test labs, and treatment rooms. The use of personal electrical devices may cause damaging interference during medical operations.
• Please refrain from taking photos or videos in the hospital.

Medical Consultation

Please consult at Hospital Admissions and Discharge counter (1F) if you have concern or problem of your everyday life caused by a treatment or therapy.

TV and Refrigerator

• When you watch TV, please purchase a TV card at a vending machine located each floor of the hospital ward, and enjoy it with earphones. You may use a fee adjustment machine in the 1st floor to settle your TV card (It costs 50 yen of handling fee to settle the card)

Restrictions on Personal Wireless LAN Usage

We rely on wireless LAN for many of our medical operations. In order to avoid the interference of radio waves, we ask that all patients refrain from using the following devices:

• 1. Radio-wave generating devices such as Wi-Fi routers. The use of such devices is not allowed anywhere in the hospital.
• 2. Electronic gadgets that generate radio waves such as smartphones, tablet PCs, and others, should not be used in a radio-wave generating function (e.g., the tethering function).

We may check patients’ and visitors’ personal belongings when any contamination of radio waves is detected in the hospital.
If you are unsure of the appropriateness of your device(s), are unable to check its settings or do not know how to change the settings, please ask our hospital staff for help.

Others

A mailbox for sending letters is located in front of the North Entrance